OUR EXPERTISE

We are experts in establishing and optimizing business systems, as well as in supporting processes and procedures to assure consistent customer-focused operations.  In addition to assisting single-site operations improve general business operations, we also assist in designing the training and subsequent measurement systems required to assure these operations are working as designed.  We offer additional value propositions for multi-site service, retail, and manufacturing operations with knowledge management and continuous improvement functionality built into operations to harmonize across sites.  

 Our Principal Advisor, Ian Dubman, is a Certified Six-Sigma Black Belt with traditional Six-Sigma project experience, as well as extensive experience applying Six-Sigma improvement principles to general business operations.  Ian has extensive experience leading Operational Excellence organizations within large-scale worldwide corporations and establishing functional OpEx teams for small businesses.  This breadth of experience enables transitioning global process improvement and operational excellence strategies to small business environments when needed.  Simply stated, if something in your business is simply not working as intended, DBA will help you determine how best to measure, baseline, and design an improvement plan to correct the deficiency. 

DBA brings significant experience designing project management systems for managing and monitoring project performance for organizations in a variety of industries--both large corporations and small business.  Our owner is an experienced global project manager, having been educated and trained on PMI (Project Management Institute) principles.  Prior to building a system, he assures there is an assessment of organizational needs to avoid implementing unnecessarily complex systems for non-complex businesses.  

And if your business does not intend to build out a systematic approach to project management, DBA has also led multiple large-scale programs/projects and could provide this service in certain situations. 

As experts in data collection and analysis for improved business performance, DBA measures business performance in an objective manner that puts your success, or opportunities for improvement, on display for actionable decisions. DBA has successfully designed and implemented Customer Service and Satisfaction Metrics, Sales-Spend Analyses, Employee Performance Metrics, Manufacturing KPI, Project Management Health/Status Metrics, and Supply Chain Performance Metrics, among many other measurement systems.  Any business seeking to grow its revenues and profits can gain value from this exercise alone.

Ian Dubman has executive operations management experience with results that exceeded organizational expectations for 5 consecutive years in the areas of Project Management, Data Science and Analytics, Quality, Compliance, Training, Facilities, Office Management & Administration and Quality Advisor to CEO.  Ian has been an accountable decision-maker and understands opportunity costs, trade-offs, and compromise necessary to run a successful business.  

DBA brings their proprietary Leader-to-Employee communication model to your organization. The model satisfies employees' fundamental desire to understand why leaders do what we do and provides guidance on how to keep them informed while maintaining leadership integrity.  This content and DBA's Continuous Improvement in Leadership presentation were given to the Leadership Academy at Jefferson College.  It received great reviews from senior academic administrative leaders seeking to improve communication and drive true employee engagement where other techniques have failed.

DBA possesses extensive knowledge and experience working directly and tangentially with regulatory requirements from governments and industry. Our regulatory and compliance experience includes Pharmaceutical (FDA/EMA), Medical Device (FDA), Safety (OSHA), Nuclear (NRC), Privacy (GDPR), and Payment Card Compliance (PCI), and even Missouri State and Local Sales/Use Tax compliance for retail operations.  If you have a known requirement or are in an industry and believe you may be subject to regulatory oversight, we would be happy to help you determine the requirements of your business and design a plan for compliance and maintaining your compliance posture over time.